LookGig Customer FAQ V1.0
Booking
How do I book a worker?
Browse available workers in your area, select the service and time you need, and confirm the booking. You will see the worker's hourly rate before you confirm. An estimated amount may be held on your payment method when the booking is confirmed.
Can I choose a specific worker?
Yes, you can select the worker whose profile best suits your needs.
Can I cancel a booking?
Yes. You may cancel before work starts (before the worker provides the Start PIN) without a LookGig cancellation fee in V1. Any held authorization will be released. Processing time depends on your bank.
What if I need to change the time?
Either party can propose a reschedule through the platform. A reschedule is only confirmed once both parties accept the new time. Up to 2 reschedules per booking are permitted; after that, you would need to cancel and rebook. See the Rescheduling Policy.
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Payments
How much will I be charged?
You pay based on the actual time worked, as recorded by the platform's Start and Finish PIN system. The final amount is calculated from exact system timestamps — no one manually enters hours or an amount. You see the worker's hourly rate and an estimate before you confirm.
Do I pay a LookGig booking fee?
No separate LookGig service fee is charged to customers in V1. The worker's advertised rate is the rate you pay for their time.
When is payment taken?
An estimated amount may be authorized on your payment method when the booking is confirmed. The exact final amount is captured at completion. Any difference between the estimate and the final amount is adjusted, and unused authorization is released.
What if I think the final amount is wrong?
Raise a billing dispute within 7 calendar days of booking completion by contacting support@lookgig.com. LookGig will review the system timestamps. MOTHER cannot modify a billed amount; billing disputes require human review.
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During the booking
What is the Start PIN?
When the worker arrives and is ready to begin, provide them with the Start PIN shown in your app. This records the official start time.
What is the Finish PIN?
When work is complete, confirm the Finish PIN to record the completion time. This determines the final billed time.
What if the worker does not arrive?
You will not be charged for unperformed work. Any authorization held is released. Contact support@lookgig.com and LookGig will attempt to find a replacement. See the No-Show and Late Arrival Policy.
What if I am not at home when the worker arrives?
If you are absent and work cannot begin, this is recorded as a customer no-show. You will not be charged if no work has started, but repeated no-shows may lead to account review. See the No-Show and Late Arrival Policy.
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Quality and disputes
What if I am not happy with the work?
LookGig does not apply automatic refunds for quality disputes. Report your concern through the dispute process within 7 calendar days of booking completion. LookGig will review evidence from both sides. See the Disputes, Damage and Complaints Policy.
What if the worker caused damage to my property?
Report the damage within 7 calendar days with supporting evidence (photos, repair estimates). LookGig does not operate a damage guarantee or insurance fund in V1. LookGig will help facilitate communication between you and the worker. If the matter cannot be resolved, you may refer it to the Estonian Consumer Disputes Committee or courts. MOTHER cannot decide any damage claim. See the Disputes, Damage and Complaints Policy.
What if the quality dispute or damage claim is not resolved to my satisfaction?
If you are not satisfied with LookGig's response, you may contact the Estonian Consumer Disputes Committee or the Estonian Consumer Protection Authority. See the Contact and Escalation Policy.
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Workers and verification
Are workers verified?
Every worker must complete identity verification (government ID plus selfie/image match) before taking a paid booking. For job categories requiring a legal licence or certificate, LookGig verifies the relevant credential.
LookGig does not conduct criminal background checks in V1 and does not describe workers as "background checked."
Can I request a worker with specific qualifications?
Yes — when you book a service category that requires verified qualifications (such as regulated electrical work), only workers with accepted credentials may offer that service. For other categories, workers self-declare their skills.
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Account and safety
What services are not available on LookGig?
Some service categories are prohibited or not yet enabled, including childcare/nanny services, regulated professional advisory services (medical, legal, financial), adult services and illegal activities. See the Safety and Prohibited Jobs Policy.
What should I do in an emergency at the job site?
Call emergency services immediately (Estonia: 112). Then contact LookGig support at support@lookgig.com with "URGENT" in the subject line.
How do I make a formal complaint?
Email support@lookgig.com with "Formal Complaint" in the subject line. LookGig will provide a written response within 15 days.
Does LookGig share my data?
LookGig handles your data in accordance with the Privacy Policy. LookGig does not sell your personal data.
How long does LookGig keep my data?
Booking and payment records are kept for 7 years under Estonian accounting law. Other data is kept only as long as necessary. See the Data Retention and Rights Policy for details and how to exercise your rights.