LookGig Refund Policy V1.0

Effective date: 8 October 2026

1. Principle

LookGig refunds or releases amounts that were incorrectly charged, not earned, or must be returned under mandatory law.

Quality disputes do not trigger an automatic refund without review.

Where verified records show:

LookGig corrects or refunds the affected amount as appropriate.

An authorization is not the same as a completed charge.

When the final captured amount is lower than the authorized estimate, the unused portion is released through the payment process.

No automatic refund is promised solely because a customer states that work quality was poor.

The case enters DISPUTES_DAMAGE_COMPLAINTS_POLICY_V1.

Mandatory consumer remedies remain unaffected.

Please report ordinary refund/dispute issues within 7 calendar days after completion so evidence can be preserved.

This operational window does not extinguish statutory consumer rights or legal claim periods.

Approved refunds normally return through the original payment method where technically possible.

Bank/payment-provider processing time is outside LookGig's direct control.

LookGig refunds the verified affected amount.

Additional goodwill, consequential loss or discretionary compensation requires authorized human review and is never promised by MOTHER.

Any request for an exception or discretionary refund based on emergency, safety or medical circumstances is escalated.

Fraudulent refund claims may result in restriction and evidence preservation.

Formal consumer complaints receive a written response within 15 days.

Where the parties cannot agree, statutory consumer-dispute avenues remain available.

support@lookgig.com