LookGig No-Show and Late Arrival Policy V1.0

1. Purpose

This policy explains what happens when a worker does not arrive, or a customer is not present, for a confirmed booking.

2. Worker no-show

A worker no-show occurs when a worker has accepted a booking, does not arrive, and has not cancelled through the platform before the booking start time.

Customer outcome:

• the customer is not charged for unperformed work;
• any payment authorization held for the booking is released;
• LookGig will attempt to find a replacement worker or allow the customer to repost the job;
• LookGig does not guarantee a replacement in any particular timeframe.

Worker consequence:

• the no-show is recorded against the worker's reliability record;
• a first verified no-show results in a 7-day suspension of the worker's ability to accept bookings, pending review;
• a second verified no-show within 90 days may result in a longer suspension or account review by the LookGig trust-and-safety team;
• emergency circumstances may be taken into account if documented evidence is provided.

Workers facing genuine emergencies should cancel and contact LookGig support as soon as possible rather than simply not attending.

3. Worker late arrival

If a worker will be late, the worker should notify the customer through the platform as early as possible.

Late arrival that significantly disrupts the booking, or that the customer reports as causing harm, is recorded and may contribute to reliability monitoring.

Repeated late arrivals may be treated as a reliability issue.

4. Customer no-show and lockout

A customer no-show or lockout occurs when a worker arrives at the agreed time and location and the customer is absent, or refuses to allow work to begin, without having cancelled through the platform.

Customer outcome:

• no automatic charge applies if the Start PIN has not been provided and work has not started;
• the incident is recorded against the customer's account;
• 2 verified customer no-shows or lockouts within 90 days may trigger a review and possible account restriction.

Worker outcome:

• the worker's travel and time are recorded;
• LookGig does not guarantee automatic compensation to the worker for a customer no-show in V1;
• LookGig may consider discretionary goodwill measures on a case-by-case basis after human review.

Workers who have arrived and are unable to gain access should contact LookGig support and document the situation.

5. Disputes about no-show status

If either party disputes whether a no-show or lockout occurred, either party may raise a dispute within 7 calendar days.

MOTHER cannot make a binding determination on a no-show dispute; such cases are escalated to human review.

6. Appeal

Workers who believe a no-show record was applied incorrectly may appeal under the Account Suspension and Appeals Policy.